To our Valued Patients,
COVID-19 has been a very difficult time for all of us. Many of you have been forced to wait for dental care, and we deeply appreciate your understanding while we kept our office closed to help control the spread of COVID-19. We ask for your continued patience as we schedule our patients who have been waiting with urgent needs who could not be seen during the quarantine. At the start of the return, due to physical distancing requirements, there will still be restrictions on the number of patients we can see in the day.
We have all come to understand that physical distancing and proper screening are two of the keys to preventing the spread of COVID-19. With that, our protocols for patients coming to the practice will be adjusted as per the Ministry and College guidelines. This will include adjustments to our hours to allow for physical distancing and to help us provide care to those whose treatment had to be deferred.
One of the great aspects of providing your dental care is the personal connections we develop with you and your families. We sincerely hope that the current "barriers" we must put in place will not be long-lasting. Rest assured that our smiling faces are still under these masks!
We have carefully planned and revised our office procedures to greatly minimize any risk of infection from COVID-19. The following protocol will now be in place to provide a safe dental experience.
Day Before Your Appointment
Everyone who enters the office will be pre-screened and screened upon arrival including your entire dental team who will be screened daily.
Upon Your Arrival at the Office
The Ministry has mandated that everyone entering the office wear a face covering(mask). As our medical masks are still in short supply, we appreciate you coming with your own face covering.
Any patients showing signs of a fever or other symptoms of illness will be asked to reschedule their appointment.
Checking Out After Your Appointment
We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our office will, as always, be a safe one. Our outstanding administrative team has been developing systems to schedule your care as soon as we possibly can. We will contact you shortly to schedule your missed appointment or advise you on upcoming appointments.
If you have any questions, please let us know. Thank you for your patience and loyalty throughout this ordeal. We value your trust and look forward to welcoming you back!
Drs. Trevor and Monica Muntwyler